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How long does technical support take for a custom build?
Standard response times are under 4 hours. Priority-build customers benefit from a dedicated 1-hour SLA via our high-bandwidth support channel.
Can I change my order after submission?
Yes, provided the order is not yet in assembly. Contact us immediately with your order number for any change.
Which protocols do you use for RMA?
All RMAs are tracked via our dedicated portal. A tracking number is assigned to you upon acceptance, and every step (reception, diagnosis, repair, return shipping) is notified by email.
Do you offer international shipping?
We ship throughout the European Union, the United Kingdom and Switzerland. Times and rates vary by destination — details available at checkout.
Where are your main server clusters?
Our infrastructure is hosted in France (Paris & Marseille) with EU replicas for resilience. All customer data stays within EU territory.